Return & Refund Policy

Thank you for shopping with TheHanixa. We want you to have a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of delivery if:

• You received a damaged product.

• You received a defective product.

• You received the wrong product.

• The product is significantly different from what was shown or described on our website.

To be eligible for a return, the product must be unused and in its original condition, with all original packaging, accessories, manuals, tags, and other items received with the order.

2. Unboxing Video Requirement

For damaged, defective, missing, or incorrect products, we strongly recommend recording a clear unboxing video from the beginning of opening the package.

The video should clearly show:

• The shipping label/package.

• The complete unboxing process.

• The product received.

• Any visible damage, defect, missing item, or incorrect item.

This helps us verify and resolve your claim quickly.

3. Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse or improper handling by the customer.

• Products that have been used, altered, repaired, or modified.

• Products without original packaging or accessories.

• Products returned after the return period.

• Items marked as final sale or non-returnable on the product page.

• Damage caused by normal wear and tear.

For hygiene or safety reasons, certain products may also be non-returnable once opened or used, where applicable.

4. Change of Mind Returns

Returns for reasons such as:

• “I do not like the product.”

• “I changed my mind.”

• “I ordered by mistake.”

may not be accepted unless specifically mentioned on the product page.

Please check the product description, specifications, size, colour, and other details carefully before placing your order.

5. How to Request a Return

To request a return, please contact TheHanixa Customer Support within 7 days of receiving your order.

Please provide:

• Your name.

• Order number.

• Registered phone number/email.

• Reason for return.

• Photos or videos showing the issue.

• Unboxing video, where required.

After reviewing your request, our support team will inform you whether the return is approved and provide further instructions.

Do not send the product back without receiving return approval from us.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method wherever possible.

Please allow approximately 5–10 business days after refund approval for the amount to appear in your account. Processing time may vary depending on your bank, payment provider, or UPI service.

7. Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, approved refunds may be processed through UPI, bank transfer, or another available refund method.

Customers may be required to provide the necessary payment details for processing the refund.

8. Replacement

In certain cases, we may offer a replacement instead of a refund.

Replacement is subject to:

• Approval of the claim.

• Product availability.

• Verification of the issue.

If the same product is unavailable, we may offer an alternative product or refund, depending on the circumstances.

9. Return Shipping

If the return is due to a damaged, defective, or incorrect product sent by us, return shipping arrangements or charges may be handled by TheHanixa, subject to approval.

If a return is accepted for any other reason, the customer may be responsible for return shipping costs.

10. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been shipped or dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact our customer support as soon as possible.

11. Refused COD Orders / Faile

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at razasaifi68675@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at razasaifi68675@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at razasaifi68675@gmail.com.

d Deliveries

Customers are requested to provide correct shipping information and remain available to receive their orders.

Repeated refusal of COD orders or failed deliveries may result in restrictions on future COD orders.

12. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Store: TheHanixa
Website: thehanixa.in
Email [ youhanixa13@gmail.com]

We reserve the right to update this Return & Refund Policy when required. Any changes will be published on this page.

Last Updated: September 2026