Shipping policy

Shipping Policy

Thank you for shopping with TheHanixa. We aim to provide a smooth and reliable delivery experience for all our customers across India.

Please read our Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.

Once your order has been shipped, you will receive tracking information where available.

2. Estimated Delivery Time

Most orders are delivered within approximately 5–10 business days after dispatch.

Delivery times are estimates and may vary depending on:

Customer location
Courier availability
Weather conditions
Public holidays
High order volumes
Other circumstances outside our reasonable control

Remote or less serviceable locations may require additional delivery time.

3. Shipping Area

TheHanixa currently ships to serviceable locations across India.

Delivery availability may depend on the PIN code and the courier partners servicing your area.

If your location is not serviceable, we may contact you regarding cancellation or other available options.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, TheHanixa may offer Free Shipping on selected products, orders, or promotional campaigns.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and serviceable PIN codes.

COD availability will be displayed during checkout.

In certain cases, we may contact customers to confirm COD orders before dispatch.

6. Order Tracking

Once your order is dispatched, tracking details may be sent to your registered email address, phone number, SMS, WhatsApp, or other available communication method.

Please allow some time for tracking information to become active after dispatch.

7. Multiple Product Orders

If your order contains multiple products, they may sometimes be shipped separately.

This means you may receive different packages on different dates. You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

Full name
Complete delivery address
Correct PIN code
Active phone number
Any necessary address details

TheHanixa cannot guarantee successful delivery if incorrect or incomplete information is provided.

Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been dispatched, changes to the delivery address may not be possible.

9. Delayed Orders

Occasionally, deliveries may be delayed due to courier issues, weather conditions, festivals, public holidays, operational disruptions, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact TheHanixa Customer Support and we will assist you with the available tracking information.

10. Failed Delivery

Courier partners may make multiple delivery attempts depending on their policies.

If delivery fails because the customer is unavailable, refuses the package, provides an incorrect address, or cannot be contacted, the package may be returned to the sender.

Repeated refusal of COD orders or failed deliveries may result in restrictions on future COD orders.

11. Damaged or Incorrect Package

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within the return period mentioned in our Return & Refund Policy.

We strongly recommend recording a clear unboxing video when opening your package, especially for damaged, missing, or incorrect product claims.